Privacy Policy

Last updated: 29/11/2025

Welcome to The Urban Place (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Israeli law, including the Privacy Protection Law, 1981, its regulations, and relevant guidelines of the Israeli Privacy Protection Authority.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our booking-related services.

1. Information We Collect

We collect the following information:

1.1 Information You Provide to Us

Booking details: full name, email address, phone number, number of guests, and other information you provide when placing a reservation.
Payment information: payments are not processed on our website. Instead, payment is handled via the Guesty platform, which processes transactions using third-party payment providers such as HYP and Isracard. We do not collect or store your credit card information on our servers.
Contact communications: information provided when contacting us via forms, email, phone, or WhatsApp.

1.2 Technical Information

IP address, device type, browser type, pages visited, and site usage analytics collected through cookies or similar technologies.

2. How We Use the Information

We use your information to:

Process and manage reservations.
Communicate with you regarding bookings, inquiries, and customer service.
Improve the website’s functionality and user experience.
Maintain business operations, security, and compliance with legal obligations.

3. Sharing of Personal Information

We may share your information with:

Guesty (reservation and payment management)
HYP and Isracard (payment processors via Guesty)
Service providers directly assisting our business operations (hosting providers, analytics tools, etc.)
Authorities, if required by law, regulation, or legal proceedings

We do not sell or rent personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies for:

Analytics and performance tracking
Improving browsing experience
Personalizing content

You can disable cookies via your browser settings, but some website features may not function properly.

5. Your Rights Under Israeli Law

According to the Privacy Protection Law, 1981, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)

To exercise your rights, contact us at:

Phone/WhatsApp: +972-54-274-8118

6. Data Security

We implement reasonable measures to safeguard personal information from unauthorized access, misuse, loss, or alteration.
Please note that no online system can guarantee absolute security.

7. Data Storage

Personal information may be stored on secure servers in Israel or abroad, subject to lawful data-transfer requirements.

8. Third-Party Links

Our website may contain links to external websites (such as Guesty).
We are not responsible for the privacy practices of these third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page.

10. Contact Information

For any questions about this Privacy Policy, please contact:

The Urban Place

📍 3362 Street, Florentin, Tel-Aviv
📞 +972-54-274-8118
💬 WhatsApp: Same number